Everyone in B.C. has a human right to access services like restaurants and cafés without experiencing discrimination.
This right is protected in B.C.’s Human Rights Code and includes people with disabilities who use guide dogs and service dogs. It is discrimination to deny a person with a disability who uses a guide dog or service dog access to a service.
To help raise awareness about this issue, our Office worked with guide dog and service dog users as well as people working in the restaurant and taxi industries to create educational resources. These materials aim to help workers in those industries provide excellent, accessible customer service and meet their legal responsibilities under B.C.’s Human Rights Code. These resources also explain the human rights of people who use guide dogs and service dogs and help workers provide discrimination-free service.
The resources available include infographics, posters, stickers and meeting guides to support workplaces. Download the materials and guide below.
Resources
For taxi workers
- Frequently asked questions about guide dog and service dog users, taxis and human rights (PDF, 120KB)
- Poster (PDF, 193KB)
- Infographic (PDF, 315KB)
- Infographic (Word doc, 152KB)
- Stickers (PDF, 564KB)
- Guide for anyone in the taxi industry who supervises and/or trains taxi drivers (PDF, 110KB)
For restaurant workers
- Frequently asked questions about guide dog and service dog users, restaurants and human rights (PDF, 109KB)
- Poster (PDF, 336KB)
- Infographic (PDF, 258KB)
- Infographic (Word doc, 254KB)
- Stickers (PDF, 564KB)
- Guide for anyone in the restaurant industry who supervises and/or trains restaurant workers (PDF, 110KB)
Request print resources
Complete this form to request print resources for your organization.
In the news
- September 10, 2024 media release: Rights Commissioner provides tools for servers and cab drivers to uphold the rights of guide dog users