Skip to content

You are planning to go on a road trip and so you reserved a car with a car rental company. On the scheduled day of pick up, you arrive at the car rental agency and give the clerk your reservation number, driver’s license and credit card. The clerk then explains that because they have had a lot of car thefts recently, they require you to provide a second piece of identification before they can proceed with the rental. You mention that the two people who were served before were not asked to provide additional identification and that the rental agreement only requires two pieces of identification. However, you provide the clerk with the extra piece of identification. After looking at your ID, the agent says that it isn’t the right kind and they cannot proceed with the rental. You are confused and tell the agent that you are being treated differently than the other customers. You ask why the two white men who were served before you were not asked for extra identification. You ask if you were asked because you are a Black woman. You are upset and angry at being treated in this way. You explain that you have done everything that the clerk asked you to do and even provided an extra piece of identification. You don’t think the car rental agency has a good reason not to proceed with the rental and you say they are discriminating against you. The manager of the agency comes out and tells you to calm down and restates that they will not rent to you. You are shocked and you leave and go to another rental agency where you are able to rent a car without any difficulty.

  • Yes, you experienced discrimination under B.C.’s Human Right’s Code based on race. Car rental agencies are considered services under B.C.’s Human Rights Code and are required to provide their service free from discrimination. In this case, you were asked to provide additional identification that other customers, who were white, were not asked to provide. It is clear that the only reason you were asked is because you are Black and that the comments made by the rental agent about thefts were based on discriminatory attitudes towards Black people. Even when you provided additional identification, you were still refused a car rental. The fact that you were able to rent a car at another rental agency without having to show additional identification shows that the request was unnecessary.

Back to the top